GENERAL QUESTIONS 

What if I purchase a skin program or laser package and have to leave town? 

We will credit you a 'store credit' to use in other services or on products before leaving town, the Skin Coaches do not refund packages or gift vouchers.

 

Do I have to pay and book to use the Massage chair?

You don't have to book or pay, it is for you to use when you arrive early to your appointment or for when you leave, it's just a little something extra from us to you.

 

I haven't been well, should I still come to my appointment? 

 No, to protect yourself and others - do not come to your appointment if you are unwell. Please ensure you give the Skin Coaches 24 hours notice before canceling - please see our Booking & Cancelation Policy for more information. 

 

Do you have packages for group parties?

 We sure do! Check out our Group Bookings.

 

What if I can only come to the clinic after hours?

 We recommend booking your appointments well in advance and booking a couple in ahead of time to avoid missing out. 

 

Are you open Sundays?

We are closed Sundays, please see below our opening hours. 

 

I am pregnant, can I still have treatments done?

Absolutely you can! There is just particular services you cannot have such as some of our high grade peels, Laser, IPL, Body Enzymes and some at home care products to avoid during this time. Speak to your Skin Coach and we will advise. - please note your medical condition remains strictly confidential at the Skin Coaches. 

 

Can I use my treat card points for products?

 You can only use your treat card points for selected services, check out the list of FREE Services and find more information here at Our Loyalty Program. 

 

Do you do filler injections?

We have our recommended Injector Nurses that visit our Mount Isa & Cooroy Clinics. Please see under your clinic preference tab for more options.

 

 

Why have you chosen your brand of products that you use?

 These brands have been carefully hand picked over the years to give you the best results. They have proven results and that's what we are all about. - Check them out for yourselves & see more below a little further down under our Cosmetics VS Cosmedical.

 

Some of the treatments are expensive, why is that?

 Some of our treatments are higher priced due to the quality of our services and the highest quality of our products always. - Something that we are confident and proud to share with you; Quality over quantity always. 

 

Do you have payment plans?

 We sure do! We offer ZIP PAY & AFTER PAY. 

Our membership programs are also a great and affordable to cost your treatments. 

 

Who should I book in with?

 At the Skin Coaches, all of the team are qualified and trained to the highest standards and hold themselves to the highest expectations. It is always going to be a personal choice. 

 

How long do you recommend I book in advance? 

For Saturdays and after hours at least one month in advance for during the day and during the week times at least a week, always try booking online first for your ideal spot. -always call the clinic 0747433223 if you are having issues booking online. 

 

Do you do Lash Extensions?

We don't, but we have them available in our clinic unfortunately. 

 

Do you do Nails?

 No, we do not. We only offer a Medical grade callus removal treatment called 'Medi Pedi' which is only a callus treatment that can be booked in with other services only. (Mount Isa)

 

Do you do threading? 

 No, we do not. Only Waxing. 

 

Why do you have a no child policy?

Due to insurance and safety matters, it is very important that we can not allow your children to come with you inside our treatment rooms. We also strive on giving our guests the most relaxing experience possible, so we please ask that you do not bring you children with you so we can ensure your experience & our other guests who are having treatments done is the best possible. 

 

Can you get health rebate on your massages at the Skin Coaches?

 No, we do not specialize in remedial or sports based massage, only relaxation. 

However, please see Sonia (Mount Isa) who collabs with us and does.

  

What do I do if I want to work at the Skin Coaches?

 We would love to chat! Please see our join our team page for more information.

 

Do you have a Cosmetic Injector Nurse?  

 

We have our recommended Injector Nurses that visit our Mount Isa & Cooroy Clinics. Please see under your clinic preference tab for more options.

 

What happens if I cancel my appointment within 24 hours of the appointment time? 

Please see our Booking & appointment policy

 

 

 

SKIN QUESTIONS

I want to book for a Facial but I am unsure what to book for?

We recommend you booking in for a Skin Coaches Consult first - this is a one on one skin coaching consultation including a thorougher look at your skin through our OBSERVE Skin Analysis Machine which looks at the different angles of your skin. We examine your current condition of your skin, educate you on how to achieve your skin goals, giving you a clear recommendation, product prescription & test spotting with machinery to suit everyone's budget & needs - Everything you will ever need to know about your skin. Book a Skin Coaches Consult HERE

If you are wanting a facial treatment you can book either a 30min Skin Coaches Facial, a 60min Skin Coaches Facial or a 90min Skin Coaches Facial - these treatments are tailored to you & include product recommendation - however at the Skin Coaches to get the best results we recommend everyone to have a Skin Coaches Consult first followed by a facial. 

 

Do I have to have my photos taken?

 No, you don't - however we recommend that you let us take photos of your skin so we can file them privately in your folder & go back & use these as evidence of your progress. 

We will always ask for a signed consent form before using your photos for marketing purposes. 

 

How long should I allow for a facial?

Depending on what you are booking in for, we recommend that allow 30 minutes for a Skin Coaches Consultation & between 30-90 minutes for each facial (depending on what you are getting done). Check with your Skin Coach or the Host upon booking for accurate timing & please see our Booking Policy to arrive correctly. We will always try to contact you if we are running behind & are mindful of not keeping you waiting longer or extending your time planned in the clinic if possible. 

 

What is your best treatment for Pigmentation?

There are two types of Pigmentation - so we always like to work out the 'core root' of your particular pigmentation & work on correcting the 'dysfunction' of your skin for optimal results. 

Each person is going to get different results depending on their skin condition. We recommend mixed modalities that are tailored to you & your skin with at home care prescriptive from your Skin Coach, internal gut (hormonal) health addressed & in clinic treatments. We can give you a clear guideline of these at a Skin Coaches Consult. Book a Skin Coaches Consult HERE

 

 

What treatments are best for anit-aging? 

There are many reasons for anti-aging externally & internally- so we always like to work out the 'core root' of how to slow down the anti-aging process & work on correcting the 'dysfunction' of your skin for optimal results. 

Each person is going to get different results depending on their skin condition. We recommend mixed modalities that are tailored to you & your skin with at home care prescriptive from your Skin Coach, internal gut (hormonal) health addressed & in clinic treatments. We can give you a clear guideline of these at a Skin Coaches Consult. Book a Skin Consult HERE.

 

My partner really needs to do something with his skin, what should he do?

 Depending on your partners skin condition - sometimes we understand that it's hard enough just to get them to use a basic cleanser in the shower sometimes, however their skin is just as important to be looked after!

Book your partner in for a tailored Skin Coaches Consult & a facial and we can do the rest. 

Book a consult followed by a Skin Coaches 'ManEnzyme' this is tailored specifically to them & their current skin concerns. - If you are booking for your partner, please advise on any skin concerns you or they currently have also.

 

 

What is the best treatment for acne?

There are many reasons for acne externally & internally (mainly internally)- so we always like to work out the 'core root' of how to correct, clear & calm the acne & work on correcting the 'dysfunction' of your skin for optimal results. 

Each person is going to get different results depending on their skin condition. We recommend mixed modalities that are tailored to you & your skin with at home care prescriptive from your Skin Coach, internal gut (hormonal) health addressed & in clinic treatments. We can give you a clear guideline of these at a Skin Coaches Consult. Book a Skin Consult HERE.

 

See more here.

 

 

What is the best treatment for dry skin?

There are many reasons for dry skin externally & internally (usually all related to Low Water Levels in the deeper voids of the skin) so we always like to work out the 'core root' of how to hydrate, increase TEWL (trans-epidermal water loss) & work on correcting the 'dysfunction' of your skin for optimal results. 

Each person is going to get different results depending on their skin condition. We recommend mixed modalities that are tailored to you & your skin with at home care prescriptive from your Skin Coach, internal gut (hormonal) health addressed & in clinic treatments. We can give you a clear guideline of these at a Skin Coaches Consult. Book a Skin Consult HERE.

 

How many treatment do I need until I see a result?

Great question! What are we treating? How are we treating? What are you doing at home to maintain these results? What is the current condition of your skin? How many treatments are you having? What are you using at home? Are you following all post & pre instructions from the Skin Coach?

The answer for how many treatments you will need will depend on you as an individual and what you are having done.

It is best to check with your skin coach around this some treatments take a series to see the correct results & others take one. 

 

What is the difference between your products & others?

Where they penetrate & what they do! 

When choosing the right skin care solution it is important to understand what your ultimate goal is. In the past skincare has been more about relaxation than skin correction simply because technology was not as advanced or results driven as it is now. Actives focused on hydration and nourishment and not skin function and cellular optimisation. As a result of international innovation and medical contribution our choices are many hence understanding the different categories of skincare is integral.
 

Cosmetics (what we don't stock! at the Skin Coaches) 

This is the category that most of us know and use when we don’t know any better. Cosmetics are normally luxe (price ranges from $5.00 - $500+ a product), they feel beautiful (because they are laden with silicone), smell great (because they have added fragrance and colour) and have a hint of active ingredients (so that they can make claims of being much more than they could ever truly honour). These products are packaged in gorgeous bottles and jars and are more often than not endorsed by a paid five star celebrity (that we know can’t be using the brand if he or she looks as amazing as they do). These products are sold over the counter because they are safe. They are safe because there isn’t much of anything in them and nothing can go wrong. Beautiful to use but no skin benefit here. Oh and beware of these brands many use high levels of silica, mineral oil, petroleum, parabens, SLS …just to name a few.
 

Cosmeceuticals (What we don't stock! at the Skin Coaches) 

“Cosmeceuticals refers to the combination of cosmetics and pharmaceuticals. Cosmeceuticals are cosmetic products with biologically active ingredients purporting to have medical or drug-like benefits. Dermatological research suggests that the bioactive ingredients used in cosmeceuticals have benefits beyond the traditional moisturizer…” So what we are hearing here is that unlike cosmetics that have insignificant levels of actives cosmeceuticals are the first category of skincare that can make a skin difference. Whilst they may look and feel like a cosmetic they tend to have the nasties removed (some better than others) and they use the right amount of active ingredients that can make a visible skin difference. Cosmeceutical treatments are indulgent and relaxing without compromising on results.
 

Cosmedics / Cosmedicals (What we stock!) 

Cosmedics is the acknowledgement of medical science and its entry into skin treatment as recent as only the last couple of years. Through medical research scientists have discovered, developed and engineered active ingredients, peptides and antioxidants that have the ability to retain and regain normal skin function and cell optimization.

Furthermore the discovery of biomimetic bases and peptides as well as the encapsulation of active ingredients ensures optimum delivery of these ingredients at cellular level. Cosmedics isn’t skincare rather skin medicine. Unlike cosmetics, cosmedics requires a skin expert to tailor a personal skin health prescription for every skin, this will ensure the skin has a chance to acclimatize to the actives and avoid sensitisation.

Cosmedics may cause visible responses in the skin all part and parcel of an “active” medical grade action. Cosmeceutical and Cosmedics have been developed to combat the five major causes of aging. Without an active approach these five causes and their domino effect would be left untreated and ultimately lead to deterioration of skin health, ultimately resulting in compromised skin function, cellular activity and visible aging.

OCosmedics

The true beauty of an individual lies in self confidence. We celebrate its potency; write about it, sing about it and succumb to its allure. As an individual you’ll know the condition of your skin takes a lead role in determining your self confidence. With confidence comes empowerment.
O Cosmedics lays the foundation for timeless beauty and gives you the chance to show your true beauty.

 

DMK 

Skin Revision Home Prescriptive products are created based on decades of research, knowledge and experience to produce precise formulations. Each product is designed to work with specific internal functions of the skin by matching the body’s chemistry to work effectively in tangent with DMK professional treatments.